Contact Us

We're here to help. Reach out anytime.

⚡

Average Response Time: Within 24 hours

For urgent payment or account issues, we typically respond within 4 hours on business days (Mon–Sat, 10 AM – 6 PM IST)

📧
General Support
support@famploy.com
Account, features, technical issues
💳
Payment & Billing
billing@famploy.com
Refunds, payment issues, invoices
🔒
Privacy & Data
privacy@famploy.com
Data requests, DPDP Act queries
🤝
Business Enquiries
hello@famploy.com
Partnerships, press, enterprise

Business Information

Platform Name: Famploy

Website: https://www.famploy.com

Service Type: SaaS — Career Management Software

Country: India

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Grievance Officer Email: support@famploy.com

Grievance Response Time: Within 15 working days as required under the Information Technology Act, 2000

Before You Contact Us

Many common questions are answered in our help resources:

Frequently Asked Questions

My OTP is not arriving. What should I do?
Check your spam/junk folder. If not found, wait 2 minutes and request a new OTP. If the issue persists, email support@famploy.com with your registered email address.
I was charged but my plan is not active. What do I do?
Email billing@famploy.com immediately with your payment transaction ID (from Razorpay or your bank statement). We will resolve this within 24 hours.
How do I delete my account and all data?
Go to Dashboard → Settings → Account → Delete Account. Your data will be permanently deleted within 30 days. Alternatively, email privacy@famploy.com.
Can I upgrade my plan mid-subscription?
Currently, plan upgrades must be done after your current plan expires. Contact support@famploy.com if you need an exception and we will assist manually.
The Chrome Extension is not working on a job site. What do I do?
Ensure the extension is updated to the latest version. Try refreshing the job page. If the issue continues, email support@famploy.com with the URL of the job site.
How do I request a refund?
Email support@famploy.com with subject "Refund Request" including your registered email and Razorpay transaction ID. See our full Refund Policy.