Refund & Cancellation Policy

Quick Summary

✅ Full refund available within 7 days of purchase if you have not used the plan features
✅ Partial refund may be available within 7–14 days based on usage
❌ No refund after 14 days or after significant feature usage
🆓 Free trial available before purchase — no credit card required

1. Our Plans

Go Plan

₹199

30 days · 50 applies/day

7-day refund eligible

Plus Plan

₹899

90 days · 150 applies/day

7-day refund eligible

Pro Plan

₹2,999

365 days · Unlimited applies

7-day refund eligible

Free Trial

₹0

3 days · 10 total applies

No refund applicable

2. Refund Eligibility

Full Refund (100%)

You are eligible for a full refund if:

Request is made within 7 days of purchase
You have not used more than 5 application submissions on the paid plan
The plan features (AI cover letters, resume analysis, unlimited applications) have not been substantially used

Partial Refund (Pro-rated)

A partial refund may be considered if:

Request is made between 7–14 days of purchase
You have experienced a verified technical issue preventing use of the platform
The platform was unavailable for more than 48 continuous hours due to our fault

Partial refunds are calculated based on unused days of the subscription period.

No Refund

Refunds will NOT be issued if:

Request is made after 14 days of purchase
You have submitted 10 or more applications using the paid plan
The account has been suspended for violating our Terms of Service
Refund is requested because no job interviews were received (we are a software tool, not a placement service)
Issues caused by third-party job platforms (company ATS systems) that are outside our control

⚠️ Famploy provides career software tools. We cannot guarantee job interviews or employment outcomes. Refund eligibility is based on platform access and feature usage, not employment results.

3. How to Request a Refund

Contact Support

Email support@famploy.com with subject "Refund Request - [Your Email]"

Provide Details

Include: registered email, payment transaction ID, reason for refund request, and date of purchase

Review Process

We will review your request within 3 business days and respond with our decision

Refund Processing

Approved refunds are processed within 5–7 business days back to your original payment method

✅ Refunds are credited to the original payment method (UPI, card, or net banking). Processing time: 5–7 business days after approval.

4. Cancellation Policy

Famploy does not offer recurring/auto-renewing subscriptions. All plans are one-time purchases for a fixed duration.

You do NOT need to cancel to avoid being charged again — there are no auto-renewals
Your plan will simply expire at the end of the subscription period
You can delete your account at any time from Settings → Account → Delete Account

Deleting your account will immediately revoke access to all paid features. No refund will be issued for the remaining subscription period upon voluntary account deletion.

5. Technical Issues & Service Downtime

If you experience significant technical issues that prevented you from using the platform:

Report the issue immediately via support@famploy.com
Our team will investigate and confirm the issue
If verified, we may extend your subscription period or issue a partial refund at our discretion
Planned maintenance windows communicated in advance do not qualify for refunds

6. Contact for Refunds

For all refund-related queries:

Email: support@famploy.com
Subject line: "Refund Request - [Your registered email]"
Response time: Within 3 business days
Refund processing: 5–7 business days after approval

You can also visit our Contact page for other support options.